Refund policy

Pro Beauty DIY Return & Refund Policy

If for any reason you are unsatisfied with your Pro Beauty DIY order, please contact us to arrange a return. This policy is designed to help us maintain high-quality service and competitive pricing while ensuring customer satisfaction.

Return Terms and Conditions

Returns are subject to the following conditions:

  • 30-Day Window: You must notify Pro Beauty DIY within 30 days of placing your order.
  • Condition of Items: Products must be returned in "New" and resalable condition, including all original packaging and accessories. Pro Beauty DIY reserves the right to assess fees for damaged or missing parts, which will be deducted from your refund.
  • Shipping Costs: Original shipping and handling costs are non-refundable. For items purchased with "Free Shipping," our actual shipping costs will be deducted from your total refund amount.
  • Return Shipping Fees: Customers are responsible for all return shipping costs and must prepay any associated shipping charges.
  • Transit Liability: The customer assumes all risk of loss or damage to the product while it is in transit back to Pro Beauty DIY.
  • Return Merchandise Authorization (RMA): If a product is returned without an RMA number, beyond the 30-day period, or without proper packaging, Pro Beauty DIY reserves the right to refuse delivery. The item may be sent back to the customer at their expense, and no refund will be issued.
  • Processing Time: Refunds will be processed within 7 days after the returned item has been received and inspected. We are not responsible for delays caused by third-party payment processors (e.g., banks or PayPal).
IMPORTANT: PLEASE DO NOT RETURN YOUR ITEM TO PRO BEAUTY DIY WITHOUT PRIOR AUTHORIZATION OR AN RMA NUMBER. This is essential for us to track your return.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds

If you haven't received an approved refund yet:

  1. Please check with your financial institution regarding any payment delays (e.g., bank or PayPal).
  2. Please note that there is often some processing time before a refund is officially posted to your account.

If you have done this and still have not received your refund, please contact us at rich@probeautydiy.com, and we will do our best to resolve the situation.

Exchanges (If Applicable)

We only replace items if they are defective, damaged, or if you received the incorrect item. If you need to exchange an item for the exact same product, please contact us at rich@probeautydiy.com.

Note: We will, of course, cover the return shipping costs for defective, damaged, or incorrect items.

Return Shipping Guidelines

  • Change of Mind: For returns due to a change of mind, you will be responsible for paying your own shipping costs to return the item. Shipping costs are non-refundable.
  • Cancellations: Orders that have already shipped cannot be canceled. To receive a refund, you must wait for the package to arrive at its destination and then initiate a standard return.
  • Safe Transit: If you are shipping an item back to us, we strongly suggest using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Please feel free to email us at rich@probeautydiy.com, and we will be happy to assist you!